We are happy to answer any questions you may have, so please drop us an email. We have some frequently asked questions below so please feel free to have a look through these first.
Please use the contact form or email us directly. We will aim to get back to you as soon as possible with either a phone call or email to answer any questions you have and make a booking.
It is best to wear comfortable, loose-fitting clothing that allows for ease of movement so we can assess your range of movement. You may wish to Opt for active/gym clothes. Avoid wearing any jewellery that may get in the way. For an effective soft tissue massage we will need to access the skin above the muscles that we will be working on. Therefore it is common that we will ask you to undress down to your underwear. We will use a sarong to ensure that you are well covered at all times. If you have any concerns please make us aware as soon as possible. We want you to feel comfortable during your session.
Please be aware that some oil or wax residue from your massage treatment may remain on your skin afterward. We recommend wearing loose, comfortable clothing and avoid wearing delicate or light-colored fabrics, as they may absorb oils and become stained.
The choice is entirely up to you. Both individuals will share many of the same approaches but they will draw upon their own experiences and preferences to tailor your sports massage treatment.
The treatment room is located within a family home. We will however not be interrupted during the course of the time together. The room is not overlooked in anyway as is a private as you would expect in any clinic. The entrance to the therapy room is located adjacent to the front door and you can keep all of your personal belongings with you at all times.
Parking: There is plenty of parking on the drive. Please feel free to park wherever you see fit, allowing for another car to pull on to the driveway (as this is our family home). We find it best to reverse onto the drive if possible as turning around once on the drive can be a little tight.
Access: There is a small step up from the drive into the house. Our treatment room is located on the ground floor. Our massage table is fully adjustable so we can lower it to assist clients on and off the table.
Prevention is better than cure. During the initial assessment we will quite possibly highlight something to you, about your own body, that you were unaware of. Injuries do not appear from nowhere and we aim to iron out any inbalances before issues arise.
If you have niggles, aches or pains please get in contact and we would love to see whether we can help you.
If you are acutely injured this is outside of our field, however, if you get in contact we may be able to point you in the right direction of someone who can help you.
We can not offer you massage therapy if you have a serious underlying health condition such as cancer or DVT. Please get in contact if you are unsure.
After a sports massage, it's common to feel relaxed and rejuvenated, with reduced muscle tension and improved circulation. You might also experience some soreness or mild discomfort in the areas that were worked on, similar to the feeling after a workout. Proper nutrition and hydration is important, so eat and drink as if you have just been to the gym - your muscles will be in a similar recovery phase! We would advise you to avoid intense workouts for at least 24 hours after a sports massage. If your muscles are not used to receiving regular sports massages then you may need to rest for longer and in time your body will adapt.
If you are in final preparations for a race or event please make us aware as this will change how you will be worked on.
If you experience any unusual side effects after your treatment please contact us or call 111 if you are concerned.
Payments for services can be made in cash or via bank transfer. If you choose to pay by bank transfer, the details for the transfer will be provided prior to your appointment. A treatment will not commence until your payment has been made.
We understand that circumstances can change. Please review our cancellation policy below:
Cancellations made more than 72 hours before the scheduled appointment will receive a full refund.
Cancellations made between 24 to 72 hours prior to the appointment are eligible for a 50% refund.
Cancellations made less than 24 hours before the appointment will not be eligible for a refund.
Thank you for your understanding
At our practice, we recognise that individuals often experience various niggles, aches, and pains. Our skilled therapists, Will and Sam, specialise in sports massage and are dedicated to helping you achieve optimal movement and functionality. While we can assist you with managing muscular dysfunction, please note that we are not qualified to diagnose an injury or provide specific treatment plans. Our focus will be on maintaining your overall physical well-being and supporting your recovery process.
Will and Sam are graduates of The Cotswold Academy where they earned their Level 3 ITEC Diploma in Sports Massage Therapy. Sam is currently studying to achieve her level 4 in Sports and Remedial Massage.
Sam is also a Pilates instructor, delivering classes at a selection of local leisure centres and venues.
Will and Sam are both first aid trained and have full DBS checks.
As sports massage therapists, there are certain health conditions that mean we are unable to massage you, or a part of you. If you have any questions or concerns about your health or the suitability of a sports massage for your specific condition, we encourage you to get in touch with us. We are happy to provide guidance and ensure you receive the appropriate care. For some health conditions you may need to seek advice from your GP to confirm that massage is not detrimental for your health condition.
If you have cold or flu symptoms please do not attend your appointment, contact us as soon as you can to reschedule. Receiving a massage when your body is fighting off an infection will make you feel more unwell.
Clients are welcome to bring a chaperone to their appointment if they feel more comfortable by doing so. Your comfort and peace of mind are our top priorities.
Under 18s need to be accompanied by a parent or legal guardian who will need to remain in the treatment room with them at all times. Our therapists are DBS checked but a chaperone is still required to attend for clients under the age of 18.